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Return Policy
What is the return policy?
Altrimondi wants you to be delighted with your jewelry and our team of artisans makes every effort to ensure each piece is perfect.
Every items may be returned for a refund or exchanged. The Customer shall lose these rights if it fails to report the compliance defect to Altrimondi within ten days after the date on which the defect was discovered.
Please email altrimondi@hotmail.com for return instructions. Original shipping charges are not refundable.
Shipping
Altrimondi is pleased to offer FREE SHIPPING to anywhere in the world on all your purchases over €200.00!
Free shipping will be automatically calculated on your order form.
What methods of shipment do you offer?
Trackable with delivery confirmation. Once order is processed, UPS delivers in approximately 3-5 business days depending on your location. FedEx: trackable and insured. Once order is processed, FedEx delivers in approximately 3-5 business days depending on your location. PLEASE NOTE: This method requires signature for delivery; packages will not be left without signature. Please be aware that our international shipping charges DO NOT include local taxes or duties. Please contact your local customs office for information about any applicable duties/taxes. Customer is responsible for any/all duties/taxes.
Depending on the item you have purchased, you may also choose to send your package “regular airmail”. In this case, the delivery time will not be as quick, however this method is still safe and more cost effective. If you are interested, send me an email with your address and the item you want to buy; I'll mail back to you the cost and the delivery time.
When will my order ship?
Orders ship from our workshops in Florence, Italy and are usually shipped within 1-3 business days of order. Clients in the US(Canada/South America/Asia usually receive their jewelry within 4-8 business days from date of order.
We are usually able to accommodate requests for expedited delivery. If you need expedited delivery, please contact us at altrimondi@hotmail.com for shipment options. All orders are shipped from Florence, Italy.
Will I be able to track my package?
Once your order has been shipped, we will send you a shipping notification via e-mail including your tracking number and expected delivery date. Simply click on the FedEx or USPS tracking number, and you will see the FedEx or USPS tracking information regarding status/expected delivery date of your package.
PLEASE NOTE: Please make sure that all shipping information is correct. In the event that you need to make an address correction please contact us immediately. Please make sure you have made arrangements for the delivery of your order. Altrimondi cannot be held responsible for orders that are deemed non-deliverable. If circumstances prevent you from receiving FedEx or USPS deliveries, please contact us for other shipment alternatives.
What is the return policy?
Altrimondi wants you to be delighted with your jewelry and our team of artisans makes every effort to ensure each piece is perfect.
Every items may be returned for a refund or exchanged. The Customer shall lose these rights if it fails to report the compliance defect to Altrimondi within ten days after the date on which the defect was discovered.
Please email altrimondi@hotmail.com for return instructions. Original shipping charges are not refundable.
Shipping
Altrimondi is pleased to offer FREE SHIPPING to anywhere in the world on all your purchases over €200.00!
Free shipping will be automatically calculated on your order form.
What methods of shipment do you offer?
Trackable with delivery confirmation. Once order is processed, UPS delivers in approximately 3-5 business days depending on your location. FedEx: trackable and insured. Once order is processed, FedEx delivers in approximately 3-5 business days depending on your location. PLEASE NOTE: This method requires signature for delivery; packages will not be left without signature. Please be aware that our international shipping charges DO NOT include local taxes or duties. Please contact your local customs office for information about any applicable duties/taxes. Customer is responsible for any/all duties/taxes.
Depending on the item you have purchased, you may also choose to send your package “regular airmail”. In this case, the delivery time will not be as quick, however this method is still safe and more cost effective. If you are interested, send me an email with your address and the item you want to buy; I'll mail back to you the cost and the delivery time.
When will my order ship?
Orders ship from our workshops in Florence, Italy and are usually shipped within 1-3 business days of order. Clients in the US(Canada/South America/Asia usually receive their jewelry within 4-8 business days from date of order.
We are usually able to accommodate requests for expedited delivery. If you need expedited delivery, please contact us at altrimondi@hotmail.com for shipment options. All orders are shipped from Florence, Italy.
Will I be able to track my package?
Once your order has been shipped, we will send you a shipping notification via e-mail including your tracking number and expected delivery date. Simply click on the FedEx or USPS tracking number, and you will see the FedEx or USPS tracking information regarding status/expected delivery date of your package.
PLEASE NOTE: Please make sure that all shipping information is correct. In the event that you need to make an address correction please contact us immediately. Please make sure you have made arrangements for the delivery of your order. Altrimondi cannot be held responsible for orders that are deemed non-deliverable. If circumstances prevent you from receiving FedEx or USPS deliveries, please contact us for other shipment alternatives.
